For those who decide to build a swimming pool, after-sales service is certainly one of the hot topics to deal with.
"How will the company behave once the product has been sold?", "Will they be available when an emergency occurs? Will they be able to solve any problems or difficulties quickly and efficiently?", "What happens if I find myself in trouble during the summer holidays or on public holidays?".
All legitimate concerns as the customer wants to feel safe and have the certainty that someone is always available and ready to help if problems arise. Customers know well that, once the swimming pool has been built, it is not a given that there will still be someone ready to take action promptly in times of need.
We could almost say that after-sales is actually the most important and reassuring part of the service from the customer's point of view, since it is a phase that will actually last for decades after the swimming pool has been built.
Several companies offer the so-called "after-sales service", but very few are able to carry it out effectively and competently.
YOU CAN ALWAYS RELY ON US
We at Professione Piscina know how vital this aspect is for our customers, which is why we have decided to make available for our maintenance and after-sales service two teams (you understood correctly, TWO teams) that guarantee maximum performance even in busy periods such as spring and summer.
Our interventions are timely, precise and reliable. The guys have a great deal of experience and are able to quickly understand what kind of situations they are facing, resolving them smoothly and without difficulty.
For you this means being able to feel safe, knowing that you have "the strong rhinoceros team" behind you, even when hitches or problems of various kinds should arise.
Our assistance also extends to the period when the pool is closed or open, when we carry out all the necessary checks for the proper functioning of the control units, pumps, filters and all the technical components of the pool.
We also take care of the installation or removal of the cover (depending on the season), without you having to worry about anything.
After-sales and assistance are led by our mechatronics engineer, Eng. Simone Girotti, an expert in home automation systems, graduated from the Polytechnic of Turin with additional studies at the Universidad Nacional de Córdoba (Argentina) and the Universidad de Huelva (Spain).
OUR TEST AREA FOR CONTROL UNITS
Available in our warehouse, we have a test area where the various equipment is tested and the various control units are fine-tuned.
All control units are in fact carefully tested and possibly repaired before being returned to the customer. We are also able to test multiple control units at the same time in order to manage the maintenance department for different customers and therefore provide a faster service.
In this area, new products on the market are also tested to verify their validity, before deciding whether to take them into consideration as part of our proposals.
NOTE: Given the skills we have demonstrated thanks to our experience and continuous training, suppliers ask us to verify various prototypes that we test and of which we make an overall evaluation, with a complete report on the validity of the product in question.
OUR CUSTOMER SUPPORT ACTIVITIES
As you can see, our assistance service includes many activities, all essential for the after-sales service to be smooth and fast.
From washing the summer and winter covers, to storing them in our warehouse, from the cleaner storage area to the chemical products area, each action is carried out with care and extreme precision, keeping the spaces efficient and tidy so that you always know where to find the elements that the teams and our customers will need.
Only a truly well-structured and organized company can offer so much!
REMOTE ASSISTANCE
One of our strengths is certainly being able to manage the pool completely remotely, without the customer having to worry about anything.
We are able to report any anomalies to the customer and intervene promptly to prevent any damage or problem as well as being able to follow him remotely via video-call for the management of the pool.
- Check the chlorine value
- Check the PH value
- Check the water temperature
- Check for any anomalies with the sterilization or filtration of the pool
- Check the chemical tanks to understand if it is necessary to top up
- Turn on, turn off and adjust the temperature to heat the water
- Adjust the filtration times, lighting and similar functions of the pool
Thanks to this exclusive service (for a fee) it is therefore possible to notify the customer to intervene (e.g.: "PH tank to be refilled") or in the event of serious anomalies have our assistance department intervene to promptly fix the irregularity detected.
YOUR FUTURE 24/7 PRIVATE AREA
For our customers, we have also set up a reserved area on our website, which can be accessed with a password that we will give you once the work is finished.
In this area, you will find technical videos with detailed explanations and demonstrations on the operation of the control units, pumps and all the automatic and manual elements that are part of your pool.
You will therefore have access to all this material at any time, 24 hours a day, which you can consult as and when you want, from anywhere in the world.
It may seem like a small thing, but this service alone makes a huge difference in customer service.
AN EXCLUSIVE AFTER-SALES SERVICE,
RESERVED ONLY TO CUSTOMERS PROFESSIONE PISCINA
In order to provide an excellent, fast and effective service, we have adopted an essential company policy: to take care only and exclusively of our customers.
After-sales requires a lot of attention and it is extremely important for us to be able to concentrate 100% on the needs of customers who have trusted us and entrusted us with the work.
Sometimes it is necessary to replace some technological parts, sometimes it is necessary to intervene on some systems. Having total knowledge and awareness of the pool you are working on is essential, since you know the parts used during construction, the systems, the control units, the pipes...
Among other things, we are famous for being "maniacal" in the way we intervene and work. We cannot afford to take away our customers' time and take on maintenance or interventions for pools that others have put their hands on.
However, if you have not made the pool with us, do not be discouraged. WE HAVE GOOD NEWS FOR YOU TOO! We can "adopt" you if you decide to renovate your old pool and entrust the work to us. In that case, you would become part of the rhinoceros team and you will be under our protective wing.
THE SAFETY YOU HAVE ALWAYS SEARCHED FOR
It is legitimate to have fears, to wonder how the company you have chosen will take care of you once the work is finished. It is legitimate to ask for the best service even IN ALL THE YEARS TO COME, since the pool, as we know, is an asset that will last a lifetime, just like the house.
After-sales service is a key element for the success of the project and you must ensure that it is delivered adequately by the company to which you have entrusted the work. Be sure that it is a team that works with competence, efficiency and speed, and above all, that NEVER leaves you ALONE!
WHAT OUR CUSTOMERS SAY
"The after-sales service is magnificent, they take care of any problem immediately and this is absolutely reassuring!"
"They make you feel like the center of attention and are always ready to intervene: Saturday, Sunday, holidays... We are completely satisfied!"
"Excellent after-sales service, the thing we appreciate most about the company. You are never left alone."
"They are always there. There is no greater security for a customer."
There is no advertising or promotion that is as effective as that of customers who are willing to put their face to it and say how we worked and how they found themselves with us.
So I invite you to listen DIRECTLY from them what they have to say about it. Here are some excerpts from their testimonials!
