POOL AFTER-SALES SERVICE
Your experience with Professione Piscina doesn’t end with the delivery of your pool: we also take care of after-sales assistance, a service exclusively reserved for our clients. We guide you from the initial setup, providing continuous support for regular maintenance and any interventions on systems, linings, and accessories. You will never be left on your own!
OUR UNMATCHED AFTER-SALES SERVICE
We know well how essential after-sales service and maintenance are for our customers. That’s why we provide two dedicated teams, ensuring fast and professional interventions even during the busiest periods, such as spring and summer.
Our expert teams act with precision and reliability, quickly assessing every situation and solving every problem smoothly. This approach allows us to offer continuous, effective, and stress-free support.
We will never leave you on your own, so you can feel safe knowing you have “the strong rhinoceros team” behind you. Choosing Professione Piscina means trusting a solid, well-organized company capable of delivering truly outstanding after-sales service.
OUR TEST AREA: A GUARANTEE FOR YOUR POOL
In our warehouse, you will find a test area where we check every piece of equipment and control unit before returning it to the customer. This guarantees you devices that are always functioning and perfectly calibrated, so you never have to worry about malfunctions.
Thanks to the ability to test multiple control units simultaneously, we can quickly handle maintenance for several customers, ensuring you a fast service without unnecessary waiting. Here, we also experiment with new products on the market to offer you only reliable and high-quality solutions.
Our experience and ongoing training allow us to collaborate directly with suppliers, rigorously testing and evaluating prototypes. This way, we can always provide you with thoroughly tested products, with in-depth control and transparent assessment of their effectiveness.
ORDINARY AND EXTRAORDINARY ASSISTANCE AND MAINTENANCE
Our assistance service includes many activities, all essential to ensure that after-sales support is smooth and fast.
Among the main services we offer:
- Routine maintenance (water testing, cleaning, filters, system adjustments, etc.)
- Extraordinary and seasonal maintenance (pool opening/closing, cover washing, etc.)
- Organization and distribution of chemical products
- Remote monitoring of systems
- Supply and installation of accessories and spare parts
- Emergency interventions
Every action is carried out with care and extreme precision.
Only a truly well-structured and organized company can offer such a complete service.
MANAGE YOUR POOL REMOTELY
One of our strengths is the complete remote management of the pool, so the customer doesn’t have to worry about anything. We constantly monitor the essential parameters and intervene promptly, even via video call, to always ensure maximum functionality.
We monitor:
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Chlorine levels
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pH levels
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Water temperature
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Any anomalies in sterilization or filtration
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Chemical product tanks for refills
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Heating system on/off and temperature adjustment
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Filtration, lighting, and other function schedules
This exclusive (paid) service allows us to notify the customer for minor interventions or, in case of serious problems, immediately activate our assistance department.
FOR YOU: A DEDICATED 24/7 WEB AREA
For our customers, we have created a password-protected reserved area, directly linked to our website, available upon completion of the work. This exclusive platform offers continuous and personalized support for managing your pool.
In the area, you will find technical videos with detailed explanations and demonstrations on the operation of control units, pumps, and all the automatic and manual elements of the pool. Additionally, you can consult all technical documentation, from design drawings to manuals for every installed component.
This digital service, accessible 24 hours a day from any device and location, ensures assistance that is always ready and comprehensive, greatly enhancing the experience of managing and maintaining your pool.
A SERVICE AVAILABLE ONLY TO OUR CUSTOMERS
To ensure a fast and effective service, we work exclusively with customers who have chosen us, so we can dedicate all our attention and expertise.
Knowing the pool and its systems thoroughly is essential for precise interventions; therefore, we do not perform maintenance on pools built by others.
However, if you decide to renovate your pool entrusting it to us, we will “adopt” you, and you will be able to benefit from our dedicated and professional support.
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What does swimming pool maintenance involve?
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Swimming pool maintenance includes regular checks of water quality, cleaning of the pool, inspection and management of filtration and purification systems, temperature regulation, and management of safety systems. Regular maintenance ensures clean water, efficient systems, and long-lasting pool performance.
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What are the maintenance costs of a swimming pool?
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The maintenance costs of a swimming pool vary depending on its size, type of pool, sterilization system, and frequency of interventions. On average, annual routine maintenance, including water, energy, chemicals, and cleaning, can range between 1,000 and 2,000 euros, ensuring proper functioning and hygiene of the pool. You can go into more detail about the subject of pool maintenance costs in this article.
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What types of interventions does a swimming pool require in after-sales service?
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In after-sales service, a swimming pool requires routine and extraordinary maintenance, regular checks of water and equipment, technological upgrades, repairs, and replacement of parts.
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Does Professione Piscina provide after-sales support?
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Yes, Professione Piscina provides after-sales support, offering maintenance, regular checks, replacement parts, and technical assistance exclusively to its clients, ensuring a fast, effective service always focused on their needs.
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Is Professione Piscina available on holidays?
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Professione Piscina is available on holidays only in case of emergencies. For our clients, we ensure prompt interventions and constant availability via WhatsApp, providing immediate support and never leaving them alone.